ADU4U PRIVACY POLICY

Effective Date: July 31, 2026
Last Updated: July 31, 2026

ADU4U.com respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how ADU4U, referred to as “ADU4U,” “we,” “us,” or “our,” collects, uses, stores, and discloses information when you visit our website, submit a form, communicate with us, request a consultation, or otherwise interact with our business.

This Privacy Policy applies to ADU4U.com, its related webpages, landing pages, forms, scheduling tools, and online services that link to this policy, collectively referred to as the “Website.”

Our construction services are primarily offered to homeowners and property owners in Hilo and surrounding Hawaiʻi Island communities.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect:

• Your first and last name
• Email address
• Telephone number
• Mailing address or general property location
• Preferred method of contact
• Information submitted through contact or consultation forms
• Appointment and scheduling information
• Questions about our services
• Property or project information you voluntarily provide
• Photographs, plans, measurements, drawings, or other files you choose to send
• Communications exchanged by email, telephone, text message, website chat, or social media
• Marketing and communication preferences
• Reviews, testimonials, or feedback you choose to provide

You are not required to provide detailed personal information about why you are considering an ADU, accessibility improvement, remodel, or other construction service.

Property and Project Information

When evaluating a potential project, we may collect information concerning:

• Property location
• Existing buildings or structures
• Site access
• Approximate project size
• Requested construction services
• Photos or videos of the property
• Plans, sketches, or measurements
• Preferred project timing
• Material or design preferences
• Other information reasonably necessary to evaluate or perform the requested service

Information Collected Automatically

When you visit the Website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Approximate geographic location derived from an IP address
• Website interactions and form activity
• Cookie identifiers and similar technical information

We may use this information to operate the Website, understand how visitors use it, identify technical problems, prevent misuse, and improve our services.

Information Received From Other Sources

We may receive information from:

• Referral partners
• Social media platforms
• Advertising platforms
• Website analytics providers
• Publicly available property or business records
• Contractors, suppliers, or project partners
• Customers who refer another person to us
• Hubly and HighLevel CRM integrations

When someone provides another person’s contact information to us, that person should have permission to do so.

Payment Information

ADU4U does not currently request payment card or banking information through ordinary website contact forms.

If online payments are introduced, payment information may be processed directly by an authorized payment processor. ADU4U may receive transaction details, such as the amount, date, payment status, and limited billing information, but we do not intend to directly store full payment card numbers.

2. Sensitive Information

Please do not submit the following through our Website, forms, chat, text messages, or ordinary email:

• Social Security numbers
• Government identification numbers
• Bank account credentials
• Payment card numbers
• Passwords
• Medical records
• Health insurance information
• Detailed medical diagnoses
• Biometric information
• Other highly sensitive personal information

Although an accessibility project may relate to mobility or aging-in-place needs, ADU4U does not require medical records or detailed health information to respond to an initial inquiry.

If you voluntarily provide sensitive information that is reasonably relevant to your request, we will use it only as necessary to respond, evaluate the requested service, protect safety, or comply with applicable law.

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and inquiries
• Contact you about a requested service
• Schedule consultations or property visits
• Evaluate potential construction projects
• Prepare estimates, proposals, contracts, or project documentation
• Coordinate plans, materials, permits, inspections, and trusted trade partners
• Provide ADU construction, accessibility modifications, ceramic tile installation, remodeling, and related services
• Manage customer and project relationships
• Send appointment confirmations and service updates
• Maintain records of communications
• Provide customer support
• Improve the Website and our services
• Analyze website traffic and performance
• Measure advertising or marketing performance
• Send marketing communications when permitted
• Protect the Website, our customers, and our business
• Detect fraud, spam, misuse, or security incidents
• Enforce agreements and protect legal rights
• Comply with licensing, tax, insurance, regulatory, and legal obligations
• Establish, exercise, or defend legal claims

We may combine information collected through different interactions when reasonably necessary for these purposes.

4. Hubly and HighLevel CRM

ADU4U uses CRM and communication services provided through Hubly.com and powered by HighLevel technology.

Information submitted through our forms or communications may be stored or processed in this CRM, including:

• Contact details
• Form submissions
• Appointment information
• Email communications
• Telephone and text communication records
• Notes regarding inquiries
• Communication preferences
• Project follow-up activity

Hubly, HighLevel, and their authorized subprocessors may process this information on our behalf to provide CRM hosting, communications, workflow automation, scheduling, analytics, customer support, and related technology services.

HighLevel states that it acts as a processor or service provider when processing information collected on behalf of its business customers.

5. Automated Tools and AI-Assisted Features

We may use automated workflows or AI-assisted tools available through our CRM or other service providers to:

• Route inquiries
• Schedule follow-up
• Organize submitted information
• Summarize communications
• Draft routine responses
• Improve customer service
• Identify incomplete form submissions
• Support internal business operations

We do not use automated systems to make decisions that produce legal or similarly significant effects concerning Website visitors.

You may request to communicate with a person instead of an automated system.

6. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Essential Cookies

These support basic Website operation, security, form functionality, cookie preferences, and other features requested by visitors.

Analytics Cookies

These may help us understand:

• How visitors find the Website
• Which pages are visited
• How long visitors remain on a page
• Whether forms or buttons are working
• Which content is useful
• Whether technical errors occur

Advertising and Measurement Technologies

If enabled, advertising technologies may help us measure campaigns, understand whether an advertisement led to a Website visit, and present relevant advertising.

Depending on the technology and applicable law, certain advertising activity may be treated as “sharing,” targeted advertising, or a “sale” even when no money is exchanged.

Cookie Choices

Where available, you may use our cookie preference tool to:

• Accept essential cookies only
• Accept all cookies
• Reject optional cookies
• Customize cookie categories

You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect Website functionality.

HighLevel provides Website controls that can prevent optional analytics and tracking cookies from being activated when a visitor chooses essential cookies only.

7. Analytics, Maps, Videos, and Embedded Content

The Website may include services provided by third parties, such as:

• Website analytics
• Google Maps
• Embedded videos
• Social media content
• Spam-prevention tools
• Scheduling tools
• Chat or messaging tools
• Review widgets
• Advertising pixels

Embedded content may function as though you visited the third-party website directly. Those providers may collect device information, use cookies, and track interactions according to their own privacy policies.

ADU4U does not control the independent privacy practices of those third parties.

8. Email, Telephone, and Text Communications

When you provide contact information, we may contact you regarding:

• Your inquiry
• A consultation or site visit
• Appointment reminders
• Proposal or project follow-up
• Requested service information
• Customer service
• Project updates
• Marketing communications when you have consented or when otherwise permitted by law

Email

You may unsubscribe from marketing emails by using the unsubscribe link provided in the message or by contacting us.

You may continue receiving non-marketing communications relating to an active inquiry, appointment, contract, project, warranty, payment, or legal obligation.

Text Messages

When you separately consent to receive text messages:

• Message frequency may vary
• Message and data rates may apply
• Consent is not a condition of purchasing our services
• You may reply STOP to opt out
• You may reply HELP for assistance

Consent to receive marketing text messages must be provided through a clear consent mechanism. Consumers may revoke consent to automated calls or texts in any reasonable manner.

Mobile Information

We do not provide mobile telephone numbers, text-message consent records, or text-message opt-in information to third parties or affiliates for their independent marketing or promotional use.

We may provide limited mobile information to service providers that help us operate our messaging program, such as CRM, telecommunications, messaging, compliance, and delivery providers. These providers may use the information only to perform services for us or as otherwise required by law.

HighLevel likewise excludes text-message opt-in information and consent from information made available to marketing or advertising partners, except for providers involved in delivering text-message services.

9. How We Disclose Information

We may disclose personal information to the following categories of recipients.

Service Providers

We may use providers that support:

• Website hosting
• Website development
• CRM services
• Email delivery
• Text messaging
• Telephone services
• Appointment scheduling
• Cloud storage
• Data backup
• Cybersecurity
• Analytics
• Advertising
• Payment processing
• Document management
• Customer support

These providers may access information only as reasonably necessary to provide contracted services or as permitted by their agreements and applicable law.

Contractors and Project Partners

When necessary for a requested project, information may be shared with:

• Draftspersons
• Architects
• Engineers
• Inspectors
• Suppliers
• Subcontractors
• Licensed electricians
• Licensed plumbers
• Solar contractors
• Roofing contractors
• Permit or planning professionals
• Other trusted trade partners

We limit project-related disclosures to information reasonably necessary to evaluate, coordinate, or perform the requested work.

Professional Advisors

Information may be disclosed to attorneys, accountants, insurance providers, consultants, and other professional advisors when reasonably necessary.

Legal and Safety Requirements

We may disclose information when we reasonably believe it is necessary to:

• Comply with law, regulation, subpoena, court order, or lawful government request
• Protect the rights, property, or safety of ADU4U, our customers, workers, or others
• Investigate fraud, misuse, threats, or security incidents
• Enforce contracts or policies
• Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, business succession, or similar transaction. Any successor would remain subject to applicable privacy obligations concerning the transferred information.

At Your Direction

We may disclose information when you request, authorize, or reasonably expect us to do so.

10. Sale, Sharing, and Targeted Advertising

ADU4U does not sell personal information for monetary payment.

If we use advertising cookies, pixels, or similar technologies that applicable law considers “selling,” “sharing,” or targeted advertising, we will provide required disclosures and legally required opt-out choices.

You may submit an opt-out request by contacting us using the information at the end of this policy.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the inquiry
• Whether you become a customer
• The duration of a construction project
• Warranty or workmanship considerations
• Contractual obligations
• Tax and accounting requirements
• Contractor licensing requirements
• Insurance requirements
• Dispute resolution
• Applicable limitation periods
• Legal or regulatory obligations
• Security and fraud-prevention needs

When personal information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

The FTC recommends that businesses collect only information they need, retain it only while there is a legitimate business reason, and securely dispose of it afterward.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Destruction
• Unauthorized disclosure

These safeguards may include access restrictions, password controls, vendor management, secure hosting, encryption where appropriate, software updates, backups, and staff procedures.

No website, storage system, transmission method, or security measure can guarantee absolute security. You should avoid sending highly sensitive information through ordinary Website forms, text messages, or email.

If you believe information you provided to us has been compromised, contact us promptly.

13. Your Privacy Rights

Depending on where you live and which law applies, you may have the right to:

• Request confirmation that we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a denied privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to legal exceptions. For example, we may retain information needed to complete a transaction, honor a warranty, maintain project records, comply with law, detect fraud, protect safety, or establish and defend legal claims.

Submitting a Privacy Request

Email:

info@adu4u.com

Use the subject line:

Privacy Request

Please provide:

• Your name
• The email address or telephone number used when contacting us
• Your state of residence
• A description of the request

We may take reasonable steps to verify your identity before completing a request. We will not request more information than reasonably necessary for verification.

Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent’s authority and may contact you directly to verify the request.

14. Children’s Privacy

The Website and ADU4U’s construction services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that a child under 13 submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

COPPA applies to websites directed to children under 13 and general-audience websites that have actual knowledge they are collecting personal information from children under 13.

15. Photographs, Plans, and Uploaded Files

Any photographs or files you send may contain metadata, including:

• Date and time information
• Device details
• File-author information
• Geographic coordinates
• Other embedded information

Remove metadata you do not wish to share before submitting a file.

Do not send plans, images, or documents that you do not have the right to provide.

We will not publicly use identifiable photographs of your home, property, project, or personal belongings for marketing without permission or another lawful basis.

16. Testimonials and Project Photographs

With permission, we may publish:

• Customer testimonials
• Project descriptions
• Before-and-after photographs
• Completed project photographs
• General project locations
• Reviews

We will seek appropriate permission before intentionally publishing information that directly identifies a customer or private residence.

Permission may be withdrawn for future use by contacting us, although withdrawal may not affect materials already printed, lawfully published, or distributed.

17. Third-Party Websites

The Website may link to websites operated by other organizations.

ADU4U is not responsible for the content, security, availability, or privacy practices of third-party websites. Review the privacy policy of any third-party website before providing personal information.

18. Visitors Outside the United States

ADU4U provides local construction services in Hawaiʻi, United States.

If you access the Website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our Website changes
• We add new services
• Our technology providers change
• Our data practices change
• Legal requirements change

The revised policy will be posted on this page with an updated “Last Updated” date.

Material changes may be communicated through the Website, email, or another reasonable method when required.

20. Contact ADU4U

Questions, concerns, or privacy requests may be directed to:

ADU4U
Hilo, Hawaiʻi
Email: info@adu4u.com
Phone: One, Eight Zero Eight, Two Six Five, Two Eight, Eight, Seven